Thanks to this blog, I am often surprised when friends outside my "professional" world make observations about that world that are pretty astute. Today my Dad sent me a YouTube video that is a great example of the world designers like me can often face in the name of "client feedback". (I think my Dad is more of a You-tuber than I am.) Of course, the other joy of this video is how well it personifies the intelligence with which Microsoft treats its customers vs. the amount of credit that Apple gives theirs. Click the link below and enjoy. Welcome to my world.