January 7, 2006

to scream pointlessly, press 4

I'm sure I'm not the only one who's gotten trapped in a voicemail system and wanted to kill the operator by the time you get to one - (my very favorite are the voice activated ones that never understand what I say "I think you said 'departure', is that correct?" aaaaaaaa!) This link came courtesy of my friend Tres. This guy named Paul English has compiled a list of shortcuts to get to a live operator when calling various corporate phone representatives, and he updates the site weekly. Also note his 'kudos' section to companies like Lands End, Southwest Airlines, and Zappos who actually answer their phones and are known for good customer service. I'm guessing those aren't call centers in India...
  • Paul English's IVR Cheat Sheet
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